Two new rules to increase transparency in consumer relations for telecommunications services have entered into force on 10 November in Brazil.
The mandatory provision of information for those interested in comparing prices of different providers and plans has been set out in the General Regulation of Consumer Rights in Telecommunications Services from March 2014. Telecom operators are required to make available for download information on prices and deals they offer.
Such information may be used by third parties to create mechanisms for comparing prices and offers that provide consumers choice between the various options available in the market. In addition, the minimum period for safekeeping and delivery of demands by consumers to providers has been extended from two to three years.